Our goal is to provide you with the best possible experience using our product, and your satisfaction is our top priority. We value your feedback and appreciate your patience as we work to resolve these issues. Our team will also provide you with the necessary resources and guidance on how to access the operation manual in the email correspondence. We apologize for the difficulty you faced in finding the operation manual and for the inconvenience caused by the service center looping. This will help us to better understand the problem and provide a more tailored solution for you.Ģ. Our technical support team will reach out to you shortly via email to collect more information and specific details about the issue. We understand that you are encountering difficulties with the batch conversion of PDF files due to an encryption error. We apologize for the inconvenience you have experienced with our product and for any confusion that may have arisen.ġ. Thank you for taking the time to share your feedback with us on Trustpilot, Kong. Reply from Wondershare PDFelement Updated 26 Sept 2023 Don't hesitate to reach out at if you have further questions or concerns, and we are more than happy to help! We value your feedback and will keep improving. That is the reason for users who own PDFelement 9 need to pay for version 10 at a specific discount. For such versions to launch, it requires our company to invest huge efforts, time, and technicians in the research and development of software. We are confident that you will appreciate the enhanced interface, as it is both more professional and user-friendly.

PDFelement 10 allows you to access advanced AI capabilities, professional e-signatures, efficient PDF editing, and conversion, along with other exceptional features at unbeatable prices. I'd like to explain it in more detail and see how we can assist you further.

Hi Mualim, thanks for sharing your experience with PDFelement, and we sincerely apologize for any confusion and inconvenience this may have caused you.

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